and shops knew how to treat people.
I hate shoddy customer service! There is absolutely no excuse for it, and I hate to admit that it seems to be the way things are generally progressing.
I sound like someone’s granddad when I say things like “I remember when the person in the shop would …” and you can complete the sentence with so many things
… remember their ps and qs
… pass me my change instead of throwing it on the counter
… not talk on their cell phone whilst making a minimum effort to serve me!
I like the idea of voting with my feet and just not using these places any more … but it is becoming ubiquitous.
And this is with real shops, the internet brings another level of indirection which in general just increases the likelihood of poor service… and the ones that outsource their customer service are even worse.
However, today I experienced Exceptionally Good customer service, and I figured it would be worth mentioning.
Fast-forward to yesterday, and one of the ear buds decided that it had had enough and so I was down to single ear listening. This is not that unusual, it certainly is not the first pair of ear buds that decided to do that. However, it is the first set that I had paid quite so much for (this was before we started cutting back).
In the past I have bough quite a number of things from amazon, and had very little problem. The biggest problem was finding a phone number to get hold of them on!
Well they seem to have sorted that since then, as rather than you call them, they have a link that gets them to call you … Instantly! Literally my phone rang within a couple of seconds.
I then explained my problem and how I felt a high end set of headphones should be more robust, half expecting to be told that it was my fault for “Excessive wear and tear” or some other such non-provable loophole, but the chap just fronted up and said it was no problem, he would send one out straight away.
I was blown away by their attitude. SO refreshing. I would seem they could not do enough for me … I had 30 days to return the original set, which means I could get by with my one ear set until the new set arrived. The parcel arrived this morning (I reported it at 2pm yesterday! That is quicker than when I originally ordered it), they have offered to refund the postage charges for sending the original set back via a recorded delivery. And they have apologised for any inconvenience that I might have suffered!
In an age of dying customer service, this is exceptional treatment. So to amazon … I take my hat off to you … BRAVO
[Note: I am under no delusion that this post will affect their bottom line, I just thought they deserved the recognition.
P.S. I will also point out that this was amazon.co.uk … and I have no idea if this behaviour is universal]