Comments on: Back in my day … the grass was greener, the summer was warmer … http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/ The ramblings of a man sat at a keyboard for far too long Thu, 15 Oct 2009 11:38:15 +0000 http://wordpress.com/ hourly 1 By: Mr Geek http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-336 Mr Geek Mon, 15 Sep 2008 09:13:38 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-336 Mrs V: It really does have the ability to make my day. Nemma: Methinks the lady doth protest too much. :) I worked behind the bar at my rugby club from the age of 14. You would always work out which one was going to end up "drinking dregs" based on their attitude towards the bar staff. I later grew up to play against some of these arseholes and it still really amused me the pranks we pulled at their expense. I also take great care to be nice to the people behind the bar (it is hard to prank Diet-Coke though :) ) I think it is simply just a matter of having common courtesy towards others, a concept more and more people seem to be having trouble with. Now your at it (making me sound like somebodies granddad :) ) Mrs V: It really does have the ability to make my day.

Nemma: Methinks the lady doth protest too much. :) I worked behind the bar at my rugby club from the age of 14. You would always work out which one was going to end up “drinking dregs” based on their attitude towards the bar staff. I later grew up to play against some of these arseholes and it still really amused me the pranks we pulled at their expense. I also take great care to be nice to the people behind the bar (it is hard to prank Diet-Coke though :) ) I think it is simply just a matter of having common courtesy towards others, a concept more and more people seem to be having trouble with.

Now your at it (making me sound like somebodies granddad :) )

]]> By: Nemma http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-335 Nemma Sun, 14 Sep 2008 11:24:10 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-335 God that post makes me sound like a right bitch. lol. Ive also done some nice stuff for people who have been nice to me at work. Phoning taxis for them, staying on extra time for them to wait for them, even ringing round and arranging hotel rooms for someone who had had thier car stolen while they were in a wedding ceremony! One example is the local police cricket team. They used to train on a wednesday nigt at five, I have to open the building up on a wednesday and I dont get there till five. I used to get there about fifteen minutes earlier so I could let them in to get changed before practice, I also arranged to be in an hour earlier a few weeks ago when they had arranged a friendly match. As a thank you they bought me a big bunch of flowers for helping them out throughout the season. Its nice appreciative things like that that make you go the extra mile for your customers. God that post makes me sound like a right bitch. lol.
Ive also done some nice stuff for people who have been nice to me at work. Phoning taxis for them, staying on extra time for them to wait for them, even ringing round and arranging hotel rooms for someone who had had thier car stolen while they were in a wedding ceremony! One example is the local police cricket team. They used to train on a wednesday nigt at five, I have to open the building up on a wednesday and I dont get there till five. I used to get there about fifteen minutes earlier so I could let them in to get changed before practice, I also arranged to be in an hour earlier a few weeks ago when they had arranged a friendly match. As a thank you they bought me a big bunch of flowers for helping them out throughout the season. Its nice appreciative things like that that make you go the extra mile for your customers.

]]> By: Nemma http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-334 Nemma Sun, 14 Sep 2008 00:54:48 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-334 Customer Service is a HUGE issue with me. Im a real stickler for expecting to be treated properly by companys taking my money off of me. Im a nightmare in bars and restaraunts as I work as a supervisor on a bar and no how much easier and more pleasant good customer service is for both the customer AND the staff. But on another hand, Im the worst member of staff in the world for a customer to piss off for no apparent reason. Ive done alsorts in the past to people who have been downright rude, charged them for thier drinks, knowing damn well their is a tab running for the first drink, ordered taxis from miles away so they are more expensive, filling spirits and a mixer up to the top then charging them full whack even though they only want a splash of coke or somehting in it. etc etc. Its always nice to hear the good stories though. Ive had good responses with amazon in the past too. I've always been impressed! Customer Service is a HUGE issue with me. Im a real stickler for expecting to be treated properly by companys taking my money off of me.
Im a nightmare in bars and restaraunts as I work as a supervisor on a bar and no how much easier and more pleasant good customer service is for both the customer AND the staff. But on another hand, Im the worst member of staff in the world for a customer to piss off for no apparent reason. Ive done alsorts in the past to people who have been downright rude, charged them for thier drinks, knowing damn well their is a tab running for the first drink, ordered taxis from miles away so they are more expensive, filling spirits and a mixer up to the top then charging them full whack even though they only want a splash of coke or somehting in it. etc etc.
Its always nice to hear the good stories though. Ive had good responses with amazon in the past too. I’ve always been impressed!

]]> By: mrsvierkant http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-333 mrsvierkant Sun, 14 Sep 2008 00:44:35 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-333 Hooray for good customer service! Hooray for good customer service!

]]> By: Mr Geek http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-322 Mr Geek Fri, 12 Sep 2008 14:26:03 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-322 Many online companies are very good if you can get to them, but that is often the problem. For example I was ordering photobooks from Blurb and MyPublisher ... I needed information about time scales in order to produce a yearbook... but I could not get to speak to anyone in time to order it and have it delivered before the end of the school year, but had I been able to speak to someone there and the it would have been fine. End result was that we did not go ahead with the yearbooks :( It is not the individuals that screwed it up, it is the fact that they have deliberately designed a buffer between themselves and their customer. Where as in the bricks an mortar world it is the Mom and Pop stores that I find it with now. They are being run by minimum wage teens with no real desire to be in the job, and nothing to motivate them to act professionally (Like the threat of a thick ear) OK Rant over ... I told you I sound like somebodies granddad :lol: Many online companies are very good if you can get to them, but that is often the problem.

For example I was ordering photobooks from Blurb and MyPublisher … I needed information about time scales in order to produce a yearbook… but I could not get to speak to anyone in time to order it and have it delivered before the end of the school year, but had I been able to speak to someone there and the it would have been fine. End result was that we did not go ahead with the yearbooks :(

It is not the individuals that screwed it up, it is the fact that they have deliberately designed a buffer between themselves and their customer.

Where as in the bricks an mortar world it is the Mom and Pop stores that I find it with now. They are being run by minimum wage teens with no real desire to be in the job, and nothing to motivate them to act professionally (Like the threat of a thick ear)

OK Rant over … I told you I sound like somebodies granddad :lol:

]]> By: Urban Panther http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-321 Urban Panther Fri, 12 Sep 2008 14:14:11 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-321 Interestingly, I get excellent customer service from online businesses. It's the real live person businesses that seem to suffer in that department. My daughter is having a heck of a time finding someone who will provide excellent customer service in the photography studio she manages. It's a dying art, but I raised my daughter *real good* it seems, so at least she provides it and insists upon it with her staff. Interestingly, I get excellent customer service from online businesses. It’s the real live person businesses that seem to suffer in that department. My daughter is having a heck of a time finding someone who will provide excellent customer service in the photography studio she manages. It’s a dying art, but I raised my daughter *real good* it seems, so at least she provides it and insists upon it with her staff.

]]> By: Mr Geek http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-320 Mr Geek Fri, 12 Sep 2008 14:04:01 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-320 I hope it works out for you. I know that I find that when you get that person that goes an extra mile and it can really make your day. I don't get why more businesses don't see that a happy customer makes for a thriving business. This has always been the approach I take with the photography, and it makes it far more rewarding from my point of view too. I hope it works out for you. I know that I find that when you get that person that goes an extra mile and it can really make your day. I don’t get why more businesses don’t see that a happy customer makes for a thriving business.

This has always been the approach I take with the photography, and it makes it far more rewarding from my point of view too.

]]> By: RC http://onegeekspeaks.wordpress.com/2008/09/12/back-in-my-day-the-grass-was-greener-the-summer-was-warmer/#comment-319 RC Fri, 12 Sep 2008 12:06:46 +0000 http://onegeekspeaks.wordpress.com/?p=227#comment-319 Overall, I've had great interactions with Amazon, with the exception of items being backordered, when I wanted them for gifts. I love highlighting good experiences, and might be doing that within the near future as a follow-up to my glasses experience from way-back-when. Let's just say the Hubby and I both have had further problems from the eye place we went to, but we may have found a wonderful person who appears to be working to make it all right. I must see how it resolves before I post, though... Overall, I’ve had great interactions with Amazon, with the exception of items being backordered, when I wanted them for gifts.

I love highlighting good experiences, and might be doing that within the near future as a follow-up to my glasses experience from way-back-when. Let’s just say the Hubby and I both have had further problems from the eye place we went to, but we may have found a wonderful person who appears to be working to make it all right. I must see how it resolves before I post, though…

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